Last updated: 10 July 2026
Please read these terms carefully before placing an order. They explain who we are, how orders are accepted, delivery and payment arrangements, cancellation and returns rights, and the responsibilities of both parties.
1.1 These terms and conditions apply to purchases made from Thompsons Packaging Ltd through our website, by telephone, by email or through an agreed customer account.
1.2 We are:
Thompsons Packaging LtdCompany registration number: 05696101
VAT registration number: [INSERT VAT NUMBER]
Telephone: 01257 262 469
Email: [email protected]
2.1 In these terms:
2.2 Certain provisions apply only to Business Customers or only to Consumers. These are identified in the relevant sections.
2.3 Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.
2.4 These terms apply to all orders accepted by us unless we expressly agree otherwise in writing.
2.5 By placing an order, you confirm that you are legally capable of entering into a binding contract, that the information you provide is complete and accurate and, where you order on behalf of an organisation, that you have authority to bind it.
2.6 If you are a Business Customer, these terms apply to the exclusion of any terms you seek to impose or incorporate, unless we expressly accept them in writing.
3.1 We take reasonable care to ensure that product descriptions, specifications, images and prices are accurate.
3.2 Product images are illustrative. Colours may appear differently because of lighting, photography, screen settings, materials and manufacturing batches.
3.3 Packaging products may be subject to reasonable manufacturing and commercial tolerances, including variations in dimensions, thickness, gauge, weight, capacity, colour, finish, material composition, print position, registration, quantity and performance between manufacturing batches.
3.4 Unless a specific tolerance has been agreed in writing, reasonable industry and manufacturing tolerances will apply.
3.5 You are responsible for checking that the dimensions, specification and intended use are suitable before ordering.
3.6 References to recyclable, recycled, biodegradable, compostable or similar characteristics apply only as described in the relevant product specification. Suitability may depend on local collection, processing and disposal facilities.
3.7 Unless we expressly confirm otherwise in writing, you are responsible for determining whether Goods are suitable for food contact, hot or cold products, wet or oily products, frozen goods, medical or hazardous materials, courier transit, prolonged storage, outdoor use or any particular regulatory or technical requirement.
4.1 All Goods are subject to availability.
4.2 We may withdraw, replace or change a product specification where necessary, provided that any substitute supplied is materially equivalent or you have agreed to the change.
4.3 If Goods become unavailable after an order is placed, we may offer a suitable alternative, deliver the available part, place the unavailable Goods on back order or cancel the affected part and refund any amount paid for it.
4.4 We will contact you where a material change, substitution or delay requires your agreement.
5.1 Prices are shown in pounds sterling.
5.2 Unless expressly stated otherwise, prices shown on our website are exclusive of VAT.
5.3 VAT will be added at the applicable rate where required.
5.4 Delivery, pallet, customs and other applicable charges will be shown or communicated before the order is confirmed where reasonably possible.
5.5 We may change prices at any time, but changes will not normally affect an order already accepted by us.
5.6 If we discover an obvious pricing error before dispatch, we will contact you and offer the choice of proceeding at the correct price or cancelling the affected Goods for a full refund.
5.7 We are not required to supply Goods at an obviously incorrect price where the error could reasonably have been recognised as a mistake.
6.1 Unless stated otherwise, a quotation is valid for 30 days from its date.
6.2 A quotation is not an offer capable of acceptance and may be withdrawn or amended before we accept your order.
6.3 Quotations are based on the quantities, specifications, materials, delivery arrangements and information available at the time.
6.4 We may amend a quotation where the specification, quantity or delivery arrangements change, costs outside our reasonable control materially change or information supplied to us was incomplete or inaccurate.
7.1 You are responsible for checking your order before submitting it.
7.2 Your order is an offer to purchase Goods from us.
7.3 An automated order acknowledgement confirms receipt but does not necessarily mean that we have accepted the order.
7.4 A Contract is formed when we issue an express acceptance, begin manufacturing or preparing Bespoke Goods, dispatch the Goods or otherwise expressly confirm acceptance.
7.5 We may decline an order before acceptance where Goods are unavailable, payment is not authorised, an account is overdue or above its credit limit, there is an obvious error, delivery is unavailable, we reasonably suspect fraud or accepting the order would breach a legal requirement.
7.6 We may impose minimum order quantities, pack quantities, carriage charges or minimum account-order values.
8.1 Payment must be made using one of the methods offered at checkout or otherwise agreed with us.
8.2 Payment may be taken when the order is placed, accepted, when production begins or when the Goods are dispatched.
8.3 You confirm that you are authorised to use the payment method provided.
8.4 Credit accounts are subject to approval and may be subject to a credit limit.
8.5 Approved credit accounts are payable within 30 days from the invoice date unless otherwise agreed in writing. Customers without an approved credit account must make payment in full when the order is placed or before the Goods are dispatched, as required by us.
8.6 We may review, reduce, suspend or withdraw a credit facility at any time.
8.7 Business Customers must pay invoices in full without deduction, withholding, counterclaim or set-off, except where required by law.
8.8 If an invoice is overdue, we may suspend production or delivery, cancel undelivered orders, withdraw credit, require payment in advance and recover interest and debt-recovery costs where legally permitted.
8.9 For Business Customers, we reserve the right to charge statutory interest, compensation and reasonable debt-recovery costs under applicable late-payment legislation.
8.10 An invoice query does not entitle you to withhold payment of any undisputed amount.
9.1 Delivery dates and times are estimates unless we expressly agree in writing that a deadline is guaranteed.
9.2 We will use reasonable efforts to deliver within the estimated period but are not responsible for delays outside our reasonable control.
9.3 Delivery may be made by us or by a third-party carrier.
9.4 Delivery is completed when the Goods are delivered to the stated address, left in an agreed safe place, collected by you or your carrier, or otherwise delivered in accordance with your instructions.
9.5 You are responsible for providing an accurate address, appropriate access, details of restrictions, a person authorised to accept delivery and suitable labour or equipment for unloading where required.
9.6 You must notify us before dispatch of any requirement for a tail-lift, restricted-access vehicle, timed delivery, delivery booking, manual handling, non-ground-floor delivery or special unloading arrangements.
9.7 Additional charges may apply for special requirements, failed delivery, redelivery, storage or handling.
9.8 We may deliver an order in instalments.
9.9 If you instruct us to leave Goods unattended or in a safe place, delivery will be at your risk once the instruction has been followed.
10.1 International deliveries may be subject to import duties, taxes, customs charges, brokerage fees and local clearance requirements.
10.2 Unless otherwise agreed in writing, you are responsible for those charges, any required licences or approvals and ensuring the Goods may lawfully be imported and used in the destination country.
10.3 Customs and border procedures may delay delivery. We are not responsible for delays caused by customs authorities or border controls.
10.4 VAT treatment will be determined in accordance with applicable law and the evidence available to us.
11.1 If you are a Consumer, risk normally passes when the Goods come into your physical possession or that of a person nominated by you.
11.2 If you are a Business Customer, risk passes when delivery is completed.
11.3 Ownership does not pass until we receive payment in full for the Goods and all other sums due to us from you.
11.4 Until ownership passes, you must keep the Goods identifiable as our property, maintain them in satisfactory condition and insure them against loss or damage.
11.5 You may resell or use the Goods in the ordinary course of business before ownership passes, but this right ends if payment becomes overdue, you become insolvent, cease trading or we terminate the right by written notice.
11.6 Where legally permitted, we may enter premises where Goods are stored to inspect or recover Goods that remain our property.
12.1 You should inspect Goods as soon as reasonably possible after delivery.
12.2 Visible damage, shortages or incorrect Goods should be recorded on the carrier’s delivery record where possible.
12.3 Business Customers must notify us of visible damage, shortages or incorrect Goods within two working days of delivery and concealed damage or defects within five working days of discovery.
12.4 A notification should include the order or invoice number, product code, affected quantity, details of the problem, photographs where appropriate and details of carrier damage.
12.5 Failure by a Business Customer to notify us promptly may affect our ability to investigate or claim against a carrier, but does not exclude liability that cannot lawfully be excluded.
12.6 Consumers should notify us promptly of damaged, faulty, missing or incorrect Goods. Consumer statutory rights are not affected by the reporting periods applying to Business Customers.
12.7 Goods must not be returned without first contacting us and obtaining return instructions.
13.1 This section applies only to Consumers purchasing Goods through a distance contract.
13.2 Subject to the exceptions below, you normally have the right to cancel without giving a reason.
13.3 The cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the Goods. Where Goods are delivered separately or in instalments, the period begins after receipt of the final item or instalment.
13.4 To cancel, you must clearly tell us of your decision before the cancellation period expires.
13.5 You may contact us at:
Email: [email protected]
Post: Thompsons Packaging Ltd, Units 9–10, Drumhead Road, Chorley North Business Park, Chorley, Lancashire, PR6 7BX.
13.6 You may use the model cancellation form at the end of these terms, but you do not have to do so.
13.7 The cancellation right does not apply where a legal exception applies, including Goods that are made to your specifications, clearly personalised, printed, branded, converted, cut or manufactured specifically for you, liable to deteriorate rapidly, sealed for health or hygiene reasons and unsealed after delivery, or inseparably mixed with other items after delivery.
13.8 These exceptions do not remove your rights where Goods are faulty, damaged, incorrectly described or otherwise do not conform to the Contract.
14.1 Following a valid cancellation, you must return the Goods without undue delay and no later than 14 days after telling us that you wish to cancel.
14.2 Unless the Goods are faulty, damaged or incorrectly supplied, you are responsible for the direct return cost.
14.3 You may inspect the Goods as you reasonably could in a shop. We may reduce the refund to reflect loss in value caused by unnecessary handling.
14.4 Goods should be returned securely packaged, complete and unused except for reasonable inspection.
14.5 You are responsible for the Goods until we receive them. We recommend an appropriate tracked and insured service.
14.6 We will refund the price paid and the cost of our least expensive standard delivery option offered when the order was placed.
14.7 We do not have to refund additional delivery costs resulting from your choice of an enhanced service.
14.8 We may withhold the refund until we receive the Goods or you provide evidence that they have been returned, whichever occurs first.
14.9 Refunds will normally be made within 14 days of the relevant event and by the original payment method unless otherwise agreed.
15.1 Business Customers have no automatic right to return correctly supplied Goods because they are no longer required or were ordered in error.
15.2 We may, at our discretion, agree to accept standard stock Goods subject to prior authorisation, return carriage, inspection and any reasonable restocking, handling or original delivery charge.
15.3 Returned Goods must be unused, undamaged, complete and suitable for resale.
15.4 Bespoke, clearance, specially sourced and non-resalable Goods cannot normally be returned unless faulty or incorrectly supplied.
15.5 Unauthorised returns may be refused or held at your risk and expense.
16.1 Contact us promptly if Goods are faulty, damaged, incorrectly supplied or do not materially conform to the agreed specification.
16.2 We may request photographs, samples or other information and may inspect or collect the affected Goods.
16.3 Depending on the circumstances and your legal rights, we may repair, replace or resupply the Goods, reduce the price, issue a credit note or provide a refund.
16.4 You must give us a reasonable opportunity to investigate and, where appropriate, repair, replace or resupply.
16.5 Consumers retain all applicable statutory remedies.
17.1 Bespoke Goods are manufactured or sourced specifically for you and cannot normally be cancelled or returned once work has started.
17.2 You are responsible for ensuring that all specifications are complete and accurate, including dimensions, material, thickness, colour, quantity, print content, artwork, finish and intended use.
17.3 Production may begin as soon as an order, artwork or proof is approved.
17.4 If you cancel or change an order after work has begun, you must pay our reasonable costs already incurred, including materials, tooling, artwork, administration, manufacturing and supplier cancellation charges.
17.5 We may require a deposit or full payment before starting work.
18.1 You are responsible for checking all artwork, proofs, layouts and specifications before approval.
18.2 Approval confirms acceptance of wording, spelling, dimensions, layout, colours, barcodes, product codes, contact details, logos, branding and all other visible content.
18.3 We are not responsible for errors present in artwork or proofs you have approved unless we introduce the error after approval.
18.4 Digital proofs and screen colours are approximate. Exact colour matching is not guaranteed unless specifically agreed.
18.5 Reasonable variations may occur in print colour, density, position, registration and finish.
18.6 Unless agreed otherwise, quantities of Bespoke Goods may be subject to a reasonable manufacturing overrun or underrun, with the quantity supplied invoiced at the agreed unit rate.
18.7 You confirm that you have permission to use all artwork, logos, trade marks, images and materials supplied to us.
18.8 You are responsible for claims arising from our authorised use of materials supplied by you where those materials infringe another person’s rights.
18.9 Our working files, production methods, templates and manufacturing knowledge remain our property unless agreed otherwise in writing.
18.10 Printing plates, dies, cutters, tooling and similar production materials remain our property unless expressly agreed otherwise, even where you contribute towards their cost.
19.1 Samples demonstrate the general characteristics of a product.
19.2 Unless expressly agreed otherwise, bulk Goods are not guaranteed to be identical to a sample.
19.3 Reasonable differences may arise because of manufacturing batches, raw materials, production processes, colour and finishing.
20.1 Materials, data, measurements, forecasts and information supplied by you are provided at your risk.
20.2 We may rely on information supplied by you without independently verifying it.
20.3 You are responsible for loss, delay or additional cost caused by inaccurate, incomplete or late information.
20.4 Where you supply materials for processing, printing, conversion or packing, you must provide a reasonable allowance for production waste.
20.5 We are not responsible for unavoidable production waste within reasonable manufacturing tolerances.
21.1 We warrant that at delivery the Goods will materially correspond with their agreed description, be of satisfactory quality subject to any disclosed limitations and be reasonably fit for a purpose expressly confirmed by us in writing.
21.2 We do not warrant suitability for a particular purpose merely because we are aware of it unless suitability has been expressly confirmed in writing.
21.3 Business Customers are responsible for appropriate testing before using Goods for a critical, unusual or regulated application.
21.4 Except as expressly stated and to the fullest extent permitted by law, implied warranties and conditions are excluded in contracts with Business Customers.
22.1 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, liability for defective products where it cannot lawfully be excluded, or any other liability that cannot lawfully be excluded or limited.
22.2 If you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of the Contract or failure to use reasonable care and skill.
22.3 We are not responsible for business losses suffered by a Consumer, including loss of profit, revenue, contracts, opportunity or goodwill.
22.4 Subject to clause 22.1, we are not liable to a Business Customer for loss of profit, revenue, sales, business, contracts, anticipated savings, goodwill, data, production, business interruption or any indirect or consequential loss.
22.5 Subject to clause 22.1, our total liability to a Business Customer arising out of or in connection with a Contract will not exceed 100% of the total price paid or payable under the Contract giving rise to the claim.
22.6 These limitations apply whether the claim arises in contract, tort, negligence, misrepresentation, breach of statutory duty or otherwise.
22.7 We are not responsible for loss caused by failure to follow instructions, unsuitable storage or handling, misuse, alteration, unsuitable application, ordinary wear and tear, inaccurate information supplied by you or events outside our reasonable control.
23.1 We are not responsible for delay or failure caused by circumstances outside our reasonable control.
23.2 These may include extreme weather, flood, fire, natural disaster, epidemic, war, terrorism, civil unrest, government action, industrial disputes, transport disruption, border or customs delays, utility failure, cyberattack, telecommunications failure, shortage of materials or labour, supplier failure or legal restrictions.
23.3 We may suspend performance, extend delivery times, allocate available stock or cancel the affected part of the Contract.
23.4 If an event continues for an extended period, either party may cancel the undelivered part by written notice, subject to payment for Goods supplied and work already undertaken.
24.1 We may suspend or cancel an order if you fail to pay, exceed a credit limit, appear unable to pay, materially breach the Contract, provide false information, become insolvent, cease trading or continuing would be unlawful.
24.2 Suspension or cancellation does not affect rights and liabilities that arose beforehand.
24.3 Outstanding amounts become immediately payable following termination where legally permitted.
24.4 Bespoke work completed or committed before termination remains chargeable.
25.1 We aim to keep our website accurate, secure and available but do not guarantee uninterrupted or error-free access.
25.2 We may change, suspend or withdraw any part of the website without notice.
25.3 You must not misuse the website, introduce malicious software, attempt unauthorised access, interfere with its operation, systematically extract content without permission or use it for fraudulent or unlawful purposes.
25.4 Links to third-party websites are provided for convenience. We are not responsible for their availability, security or content.
26.1 Website content, including text, photographs, graphics, designs, logos, product information, software and layout, is owned by or licensed to us.
26.2 You may view and print content for personal use or for purchasing Goods from us.
26.3 You must not reproduce, distribute, modify, republish or commercially exploit our content without written permission.
26.4 Our company name, branding and logos must not be used without our prior written consent.
27.1 We process personal information in accordance with our Privacy Policy.
27.2 You are responsible for ensuring that personal information supplied to us is accurate and that you have authority to provide it.
27.3 Where necessary to fulfil an order, we may share relevant information with payment providers, carriers, suppliers, credit-reference agencies and service providers.
27.4 Our Privacy Policy is available at: https://thompsonspackaging.com/privacy-policy.
28.1 We aim to resolve complaints promptly and fairly.
28.2 Complaints may be sent to:
Email: [email protected]
Telephone: 01257 262 469
Post: Thompsons Packaging Ltd, Units 9–10, Drumhead Road, Chorley North Business Park, Chorley, Lancashire, PR6 7BX.
28.3 Please provide your order or invoice number and enough information for us to investigate.
29.1 Notices under a Contract must be sent by email or post to the most recent contact details supplied by the receiving party.
29.2 An email notice is treated as received on the next working day after transmission, provided no delivery-failure notification is received. A postal notice sent within the United Kingdom is treated as received two working days after posting.
29.3 This does not apply to formal service of court proceedings or other legal documents.
29.4 We may subcontract our obligations or assign our rights where this does not reduce your legal rights.
29.5 A Business Customer may not assign or transfer its rights or obligations without our prior written consent.
29.6 A person who is not a party to the Contract has no right to enforce its terms except where expressly stated.
29.7 A delay or failure to enforce a right does not waive that right.
29.8 If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary or removed without affecting the remaining provisions.
29.9 If you are a Business Customer, the Contract constitutes the entire agreement concerning its subject matter and you acknowledge that you have not relied on a statement not included in the Contract.
29.10 Nothing in clause 29.9 excludes fraud or fraudulent misrepresentation or limits Consumer rights.
29.11 We may update these terms from time to time. The terms applying to an order will normally be those in force when the order is placed, unless a change is required by law or agreed between us.
30.1 If you are a Consumer, the Contract is governed by the law of England and Wales.
30.2 You may bring legal proceedings in the courts applicable to the part of the United Kingdom in which you live.
30.3 If you are a Business Customer, the Contract and any dispute arising from it are governed by the law of England and Wales.
30.4 The courts of England and Wales have exclusive jurisdiction over disputes involving Business Customers.
Complete and return this form only if you are a Consumer and wish to cancel a Contract to which the statutory cancellation right applies.
To:
Thompsons Packaging Ltd
Units 9–10
Drumhead Road
Chorley North Business Park
Chorley
Lancashire
PR6 7BX
Email: [email protected]
I hereby give notice that I cancel my contract for the purchase of the following Goods:
____________________________________________________________
Order number:
____________________________________________________________
Ordered on:
____________________________________________________________
Received on:
____________________________________________________________
Name of Consumer:
____________________________________________________________
Address of Consumer:
____________________________________________________________
____________________________________________________________
Signature of Consumer, only if submitted on paper:
____________________________________________________________
Date:
____________________________________________________________
